Refund policy

RETURN & REFUND POLICY

Last updated: September 21, 2026

At Kisaah Jewellery, we carefully inspect and pack every order before dispatch. We want you to love every piece you receive. If there is an issue with your order, we are here to help.

1. RETURNS

We accept return requests within 7 days of delivery if the product is:

• Damaged or defective upon delivery
• Incorrect item received
• Significantly different from the product ordered

The product must be unused, unworn and in its original condition, including the original packaging and tags.

2. NON-RETURNABLE ITEMS

Returns are not accepted for:

• Products that have been worn or used
• Products damaged after delivery due to improper handling
• Products with signs of scratches, stains, perfume or chemical exposure
• Items returned without original packaging
• Change of mind or personal preference, unless specifically approved by Kisaah Jewellery

3. DAMAGED OR WRONG PRODUCT

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please email us at:

kisaahjewellery@gmail.com

Include your order number and clear photographs/videos showing the issue. Our team will review the request and guide you through the next steps.

4. RETURN PROCESS

To request a return, email kisaahjewellery@gmail.com with:

• Order number
• Name used for the order
• Reason for return
• Clear photos/videos of the product and packaging

Once your request is approved, we will provide further return instructions.

Please do not send any product back without receiving return instructions from our team.

5. REFUNDS

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where applicable.

Refund processing and the time taken for the amount to reflect in your account may vary depending on your payment provider or bank.

6. RETURN SHIPPING

If the return is due to a damaged, defective or incorrect product, Kisaah Jewellery will review the case and provide appropriate assistance regarding return shipping.

For other return requests, return shipping charges may apply.

7. ORDER CANCELLATION

Cancellation requests should be made as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may no longer be possible.

8. CONTACT US

For any return, refund or order-related queries, please contact us at:

Kisaah Jewellery
Email: kisaahjewellery@gmail.com
Website: kisaah.com

We reserve the right to review each return and refund request based on the condition of the product and the circumstances of the request.