Shipping policy
SHIPPING POLICY
Last updated: September 21, 2026
At Kisaah Jewellery, we carefully pack every order and work with trusted delivery partners to ensure your jewellery reaches you safely.
1. ORDER PROCESSING
Orders are generally processed and dispatched within 1–3 business days after the order is successfully placed and payment is confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, launches, festive periods or high-order volumes, processing may take longer than usual.
2. SHIPPING TIME
After dispatch, delivery generally takes approximately 3–7 business days depending on the delivery location.
Delivery timelines are estimates and may vary due to:
• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Natural events
• Operational delays
• Other circumstances beyond our control
Remote or difficult-to-reach locations may require additional delivery time.
3. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may offer free shipping on eligible orders according to the offer or shipping promotion displayed on our website.
4. FREE SHIPPING
Kisaah Jewellery may offer free shipping on orders of ₹1,999 or above, subject to the applicable terms and conditions.
Shipping promotions may be changed or withdrawn at any time.
5. ORDER TRACKING
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp or another available communication method.
You can use the tracking information provided to check the status of your shipment.
6. DELIVERY ADDRESS
Please make sure your shipping address, phone number and other delivery details are correct before placing your order.
Kisaah Jewellery is not responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate address information provided by the customer.
If an order is returned to us because of an incorrect address, unsuccessful delivery attempts or refusal to accept the shipment, additional shipping charges may apply for re-delivery.
7. DELAYED DELIVERY
While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.
If your order is delayed significantly, please contact us at:
kisaahjewellery@gmail.com
We will work with the delivery partner to help resolve the issue.
8. DAMAGED PACKAGE
If your package appears damaged, opened or tampered with at the time of delivery, please take clear photographs or videos of the package before opening it, where possible.
If the product inside is damaged, contact us within 48 hours of delivery at:
kisaahjewellery@gmail.com
Please include:
• Order number
• Photos/videos of the package
• Photos/videos of the product
• A brief description of the issue
Our team will review the case and guide you through the next steps.
9. LOST OR MISSING SHIPMENTS
If your tracking information shows that a shipment has been delivered but you have not received it, please contact us as soon as possible.
We may coordinate with the delivery partner to investigate the shipment.
10. INTERNATIONAL SHIPPING
At present, Kisaah Jewellery ships orders within India unless international shipping is specifically offered on our website.
If international shipping becomes available, applicable shipping charges, duties, taxes and delivery terms will be communicated during checkout.
11. CONTACT US
For any shipping or delivery-related questions, please contact us at:
Kisaah Jewellery
Email: kisaahjewellery@gmail.com
Website: kisaah.com