Terms of service

TERMS OF SERVICE

Last updated: September 21, 2026

Welcome to Kisaah Jewellery. These Terms of Service govern your use of kisaah.com and your purchase of products from Kisaah Jewellery.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. ABOUT KISAAH JEWELLERY

Kisaah Jewellery is an online jewellery store offering fashion and imitation jewellery and related products through kisaah.com.

Throughout these Terms, "Kisaah Jewellery", "Kisaah", "we", "us" or "our" refers to Kisaah Jewellery.

2. ELIGIBILITY

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use our website only for lawful purposes.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our products, images, descriptions, colours and specifications as accurately as possible.

However, actual product colours may vary slightly depending on your device screen and lighting conditions.

Jewellery may also have minor variations in colour, finish or appearance due to manufacturing processes.

We reserve the right to correct errors, update product information or discontinue products at any time.

4. PRICES

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges or other charges, if any, will be displayed during the checkout process.

We reserve the right to correct pricing errors that may occur due to technical or human error.

5. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you will receive an order confirmation by email or other available communication method.

An order may be cancelled or declined in certain circumstances, including:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Incomplete or incorrect customer information
• Other circumstances requiring cancellation

If an order is cancelled after payment has been received, the applicable amount will be refunded according to the payment method and applicable refund process.

6. PAYMENT

We accept payment methods made available during checkout.

Payment information is processed through authorized third-party payment providers. Kisaah Jewellery does not directly store complete payment card information on its own systems.

You agree to provide accurate and valid payment information when placing an order.

7. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated timeframes shown on our website or communicated after purchase.

Delivery times may vary depending on the destination, shipping partner, weather, public holidays, operational delays or circumstances beyond our control.

Once an order has been handed over to the shipping or delivery partner, delivery may be subject to their terms and processes.

Customers are responsible for providing accurate shipping information.

8. RETURNS AND REFUNDS

Returns and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

9. PRODUCT CARE

Kisaah Jewellery products are fashion and imitation jewellery and should be handled with care.

To help maintain the appearance of your jewellery:

• Avoid direct contact with water and excessive moisture.
• Avoid perfumes, lotions, creams and other chemicals.
• Store jewellery in a dry place when not in use.
• Avoid excessive rubbing, scratching or impact.
• Follow any specific care instructions provided with the product.

Normal wear, oxidation, discolouration or damage caused by improper care may not qualify for a return or refund.

10. INTELLECTUAL PROPERTY

All content on kisaah.com, including but not limited to:

• Brand name and logo
• Product images
• Website design
• Text and descriptions
• Graphics
• Photography
• Videos
• Other original content

is owned by or licensed to Kisaah Jewellery and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.

11. PROHIBITED USE

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce viruses, malicious code or harmful software.
• Copy or reproduce website content without permission.
• Use automated systems to collect or scrape website content without authorization.
• Interfere with the normal operation or security of the website.

12. THIRD-PARTY SERVICES

Our website may use third-party services such as payment providers, shipping partners, analytics services and other technology providers.

Your use of third-party services may also be subject to their own terms and privacy policies.

Kisaah Jewellery is not responsible for the policies or practices of third-party services that are outside our control.

13. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Kisaah Jewellery will not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays, technical failures, payment-provider issues or third-party service interruptions.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Your continued use of the website after changes are posted means that you acknowledge the updated Terms of Service.

16. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

17. CONTACT US

If you have any questions about these Terms of Service, please contact us at:

Kisaah Jewellery
Email: kisaahjewellery@gmail.com
Website: kisaah.com